Frequently asked questions
Do you ship internationally?
- Yes, we do! Rionne Atelier offers international shipping to ensure our products reach you wherever you are. However, we are not responsible for any international customs duties/fees that might occur.
Where are you Rionne Atelier located?
- We are based in New York City
I need help with sizing?
To learn more about our sizing click here
What is your return policy?
- Returns must be made within 14 days of delivery for store credit. To learn more about our returns policy, click here.
How long does shipping take?
- Once processed, shipping takes 3-5 business days. Click here for more info on our shipping policies.
I made a mistake with my order!
- We pack our orders quickly to ensure prompt delivery. If you need to cancel/ modify an order, please contact us at info@rionneatelier.com as soon as possible. If your order hasn't been packed or shipped yet, we can try our best to cancel or modify it.
- Please note: we cannot guarantee modifications to orders placed.
I have a question: where can I ask?
- If you have any inquiries, please complete the form on our Contact Us page or email info@rionneatelier.com. Please include your first and last name and order number (if applicable) for faster response.
When will my order arrive?
- Once your order is shipped from our warehouse, you will receive an email with your tracking information.
- Track your order here. Have your order number and email handy for quick results.
I love Rionne Atelier's mission! Where can I stay up to date on everything related to the brand?
- We’re thrilled you want to stay connected! Follow us on Instagram and TikTok @rionneatelier for quick updates. For more in-depth, behind-the-scenes content, subscribe to our YouTube channel @rionneatelier. Join our Atelier Angels community by subscribing to our mailing list for early access, exclusive updates, and offers. We love our #atelierangels
What are your business hours?
Monday - Friday: 9 AM to 5 PM EST